Reviews

Good customer service. Was kept informed of what was being done to car. Great technicians

$53.00 to install rear axle bump stops that were already removed and the truck was already in the air for an oil change is ridiculous. I have been having Faulkner Chevy remove and install sitting oil changes for a few years and was never charged a dime.

I was able to make an appointment for repairs very quickly. The dealership delivered my vehicle when the repair was completed.

I had my car in two weeks ago for new rear brakes and a vibration noise. The services were completed and I spent almost $2k. The vibration noise was still happening so I took it back and they found a different issue. Everyone is very nice from the tech to the service advisor. And because I had replaced a part that ended up not taking care of the issue they offered to offset the cost for the additional repair needed. While I can't afford to fix it right now, they made notes and will honor the price when the time comes to finally get this taken care of!

I took my corvette in to get inspected. I informed them that the check engine light was on. The car has a Borla exhaust system. I was informed that the CEL was for the driver side, forward actuator or valve. I was informed the I needed an entirely new exhaust system. Then I was informed of these codes, P12EF and P12FO. I was informed that the valves were stuck. I was informed that they called Borla, and I was informed Borla does not sell parts. I called Borla and explained the situation. Borla informed me they do sell parts. Both pipes to fix the problem were shipped to Kinley. After the pipes were installed, I was informed that the valves in the exhaust tips were not working. I was informed I needed both new mufflers because the tips were part of the mufflers. I called Borla again. Borla said the tips with the valves are not part of the mufflers and can be purchased separately. I informed Kinley that I just want the car back. They inspected it and it was noted on the bill that the valves in the tips are not working. I will not be going back to Kinley.

Did not clean up after work done. Could not figure out steering column noise complaint. Nothing was done. I have provided multiple complaints about radio system locking up / not working at all. Again, could not be duplicated in shop so nothing was done.

Appt was changed from 7:30 am to 8:30 am . I made it clear I would be waiting for the car since it was only a quick oil change . I was waiting 1hour and 30 minutes for this service to be complete . We’re happy with our vehicle which we bought from Kinsley but unhappy with the service . This was not the first time the service was poor. We will most likely go back to Interstate for our service needs . Bill Mitchell

Your service used to be top of the line. Now it's the worst, will look for another service for all of our vehicles!

Very helpful and seems to understand my needs.

Steph was great